Work Experience

Risk Analyst III
MetaBank

Telecommute
January 2022 - Present

Senior Business Continuity Analyst
MetaBank

Telecommute
June 2021 - January 2022

Business Continuity Administrator
MetaBank

Telecommute
August 2018 - June 2021

  • Implements the full Business Continuity Planning life cycle to align with FFIEC and OCC regulatory requirements and industry best practices.
  • Provides support of Internal Audits and Regulatory Exams.
  • Aids in Board and senior management reporting. Compiles data for KRI/KPI reporting to analyze program compliance and maturity.
  • Responsible for the development, integration, and maintenance of the Business Continuity Program into the Archer Business Continuity software.
  • Responsible for reviewing, modifying, and testing the Company Business Continuity and Disaster Recovery plans on an annual basis (including 3rd party services).
  • Conducts annual Business Impact Analysis (BIA) across the Enterprise.
  • Develops and maintains the Business Continuity Training program.
  • Manages the Crisis Communication software and processes.
  • Conducts project planning, including task identification, to coordinate critical activities during continuity exercises and events. Experience in Pandemic Response and return-to-office planning.
  • Documents requirements and creates end-user and technical documents.

Information Technology Services Intern
City of Cape Coral

Cape Coral, Florida
August 2013 - May 2015

  • Improved web site and applications code and design (HTML and Visual Basic).
  • Assisted in maintaining server security.
  • Added and executed solutions to help tickets by employees.
  • Performed computer hardware upgrades and repairs.
  • Letter of Recommendation for LCEAA Scholarship

Technical Support
Lee Area Networks

Fort Myers, Florida
June 2012 - July 2013

  • Assisted in set up of computer networks on-site.
  • Improved response and solutions to help tickets submitted by clients.
  • Restored, downgraded, replaced hardware, and fixed computers.
  • Managed social networking sites regarding advertising.
  • Letter of Recommendation

Teacher's Assistant
Florida Gulf Coast University

Fort Myers, Florida
August 2017 - May 2018

  • Classes: Intro to Programming, Software Fundamentals, and Data Structures
  • Assist students during in-class exercises.
  • Tutor students outside class when needed.
  • Review assignment submissions.

Piano Instructor

Cape Coral and Fort Myers, Florida
May 2010 - March 2020

  • Instruct students of all ages in a progressive piano course.
  • Host annual music recitals for students and their families.